Question: Can I customize a mum?
Answer: Yes, you can do so on the special instructions line. Please call 866-478-0862 or 972-647-3591 to make sure that we can accomodate your request.
Question: How long does it take for an order to ship?
Answer: In stock merchandise will normally be shipped within two business days, however, an extra day or two may be required for special requests. If you have to have the mum by a certain date, please list this in special instructions.
Question: How will the receipient know the gift is from me if I have it delivered to the hospital or to their home?
Answer: We will include a card showing you as the purchaser, much as the florist does. When purchasing your mum, be sure to tell us if the product is being delivered to someone else, please include any sentiments that you wish to include on the enclosed card.
Question: Do you always charge a $15.00 delivery fee?
Answer: Yes, if the order is hand delivered to either a hospital or a home. Please call before placing orders for delivery to confirm that a delivery time is available.
Question: If we don't know the baby's name or delivery date, when I purchase the mum, can I bring the mum to your office after the baby is born to have these added?
Answer: Yes, and there will be no charge for this. Also, if the sonogram happens to be wrong and you need the mum in another color, as long as the mum isn't damaged, you can return it and we will give you the correct color. If you request that a strip with the details of the birth be sent to you via mail, we will charge a $2.00 service fee for this. If you wish to return the mum, via mail, to have this added, you will be required to pay for return shipping and will also be charged $5.95 for shipping the mum back to you.
Question: What if I want to pay by check or cashiers check?
Answer: No problem, simply send your check/cashier's check to the below address. If you want to pay by check, your order will be shipped as soon as your check clears the bank. If you wish to send a cashier's check/money order, then the order will be mailed upon receipt of the cashier's check/money order. For all orders picked up at the Grand Prairie location, cash (exact change please) or cashier's check/money order are the only methods of payment accepted.
Mums by Peggy
1830 Wilderness Trail
Grand Prairie, TX 75052
Question: Is there a charge for shipping?
Answer: Yes, the charge for shipping the entire order is only $5.95. However orders that require additional services (international or next day deliveries), will incur an additional charge. Please call 972-647-3591 or 866-478-0862 to find out the fee charged for these services.
